Lyght-Living Improves Operations & Customer Response with PREXA365
Executive Summary
Lyght Living is a leading furniture rental provider for commercial and residential needs across Europe. Founded in 2011, the company operates from its main office near Frankfurt, with a satellite location in Zug, Switzerland. With warehouses in multiple cities, they offer quick delivery, professional setup, and timely pickup. They support both short-term and long-term rentals, serving clients in English, French, German, and Japanese, making the experience easy and accessible.
Customer Challenges
As Lyght Living grew, so did operational complexity.
Disconnected systems
Ticketing, dispatch, finance, and support were all on separate platforms.
Limited inventory visibility
Without real-time data, stock updates were delayed, and customer responses suffered.
Manual accounting across borders
Managing financial operations across geographies was slow and error-prone.
Multilingual support lacked structure
Handling support tickets across languages and channels was difficult to track and manage.
The Solution? – A Unified Rental Platform with PREXA365
Lyght Living moved to PREXA365 to streamline and centralize its operations, with the following solutions:
All-in-one rental operations
From quoting to invoicing, every process now runs in one system.
Advanced Inventory Management
Real-time stock visibility with a calendar-based Asset Scheduler. The team now tracks most rented items, gets AI-powered suggestions based on past orders, and makes smarter purchasing decisions.
Hassle-free cross-border accounting
Financial data was synced, standardized, and ready for reporting – no matter the office or currency.
Multilingual ticketing made easy
Customer requests are tracked by language, priority, and channel, all in one place.
Custom workflows
PREXA365 was tailored to match Lyght Living’s exact business model without any compromises.
Stress Free Data Transfer
The PREXA365 Team took care of moving Lyght Living old data into the new system.
Results That Made a Difference
Lyght Living showed significant improvement in its inventory and sales operations after the implementation of PREXA365 rental management software:
- Simplified Operations – Everything is now connected. Teams don’t waste time juggling from one tool to another.
- Faster Customer Service – Support teams answer questions faster with full access to order and inventory data.
- Smarter Warehouse Management – Dispatches are accurate, returns are smooth, and stock levels stay optimized.
- Automated Transport Tickets – Drivers can use the mobile app view to see their delivery instructions.
- Responsive Support – Most issues are fixed in under 30 minutes, keeping daily operations on track.
Why PREXA365 for Your Digital Transformation
- Real-time inventory with AI-backed insights
- Fully connected operations across teams and geographies
- Seamless Microsoft integration
- Multilingual support capabilities
- Fast and reliable customer service
Centralized systems, real-time inventory, and better customer support aren’t out of reach. It starts with the right setup. See how others are doing it – and what’s possible for you.
